Your questions
answered
Help & FAQs
Want to know more about SleepSoul mattresses? We’ve answered all our most frequently asked questions below.
If you can’t find an answer to your question here, feel free to contact us.
Got a question about your product? Read our FAQs
Are your SleepSoul mattresses suitable for use on an electric blanket?
Unfortunately, not, as our mattresses are pocket sprung so do not adjust accordingly with the bed frame.
Do SleepSouls require a special flat bed frame?
No, our range of SleepSouls are suitable for any type of bed frame. They can lay on any surface and still offer the same comfort level, helping you to drift soundly into the land of nod.
Can you use an electric blanket on my mattress?
We would not recommend. Our SleepSoul mattresses have memory foam, soft foam or convoluted foam. These foams all adjust to your body’s temperature so will result in the foam sinking.
How do I clean my mattress?
Vacuum regularly and spot clean stains, but be careful to not get your mattress too wet as this can cause damage.
Can I Order From SleepSoul If I Am Based Outside Mainland UK?
Provided that you have a transport company you can use, we are able to deliver into distribution centres for customers who are based outside of mainland UK.
Unfortunately we are unable to deliver outside of mainland UK on our own transport vehicles.
How do I register my SleepSoul warranty?
To register your SleepSoul warranty, please visit our website at https://www.sleepsoul.co.uk/register-your-warranty. You will need to complete the warranty registration form and provide the necessary details, including your proof of purchase.
How do I set up my SleepSoul mattress
Four simple steps to the land of nod…
Step 1 – Unbox your SleepSoul mattress in the room where you’ll be sleeping on it
Step 2 – Pop it on your bed base, remove the outer plastic cover and unroll
Step 3 – Remove the inner plastic wrap and wait for the magic to happen. In 2 hours it’ll be good, in 24 it’ll be great!
Step 4 – Nap time – jump on and enjoy unbeatable comfort and deep, sound sleep.
How do we fit a mattress in a box?
Time and time again we hear the question, “how does a mattress fit in a box?” We thought it was about time someone answered all of these questions. Our short video on the homepage has all the answers.
How often do I need to turn my mattress?
There’s no need to flip your mattress, we would just recomend rotating your mattress 180° every 3 to 6 months.
I have received a defective mattress, what do I do?
SleepSoul are a trade only company. Please contact the retailer that you purchased your SleepSoul from and they will be happy to assist further.
What does the 10 year warranty cover?
We offer a 10 year warranty on durability and the core materials. For more information, please check our terms & conditions.
When Can I Expect My Delivery?
Provided that your order meets our minimum order value of £250, and the goods are in stock, we aim to get your order to you within 7-10 working days.
Items that require our 2 man delivery service due to weight restrictions have a lead time of 7-21 days.
If you are a member of the public, please contact the retailer you have purchased a Birlea item from for them to update you on your order.
Will a rolled up mattress cause any lasting damage?
Not at all! We compress our SleepSoul mattresses to 1/8 of it’s original size. We use the latest technology and machinery to ensure our mattresses are not damaged throughout the entire process. We wouldn’t even consider putting a mattress in a box if it was going to damage the mattress.
Who are Birlea Furniture?
SleepSoul Hybrid mattresses are developed by Birlea furniture, a family-run business with over 20 years’ experience. We go the extra mile to ensure our products surpass the expectations of our customers. All SleepSoul mattresses come with a 10-year manufacturer’s warranty and are vacuum-packed and boxed for your convenience.
Where can I buy a SleepSoul mattress from?
You can find SleepSoul mattresses for sale at a variety of great retailers. Discover where to buy SleepSoul mattresses here.
When does my 10 year warranty start?
Your warranty starts as soon as you receive your mattress. You must ensure that you register your warranty here.
Need help regarding an order/delivery?
What Should I Do If Items Are Missing / Incorrect On My Delivery?
If you are missing any items or have received any incorrect items, please get in touch by emailing [email protected] and we will resolve your issue promptly.
If you are a member of the public, please contact the retailer that you purchased this through. As we are a trade only company we do not deal with members of the public direct.
When Can I Expect My Delivery?
Provided that your order meets our minimum order value of £250, and the goods are in stock, we aim to get your order to you within 7-10 working days.
Items that require our 2 man delivery service due to weight restrictions have a lead time of 7-21 days.
If you are a member of the public, please contact the retailer you have purchased a Birlea item from for them to update you on your order.
Can I Order From SleepSoul If I Am Based Outside Mainland UK?
Provided that you have a transport company you can use, we are able to deliver into distribution centres for customers who are based outside of mainland UK.
Unfortunately we are unable to deliver outside of mainland UK on our own transport vehicles.
Need help with something else?
Why choose SleepSoul?
Our SleepSoul mattresses are the result of years of innovation and research. Through many days of hard work and many nights of great sleep, we’ve developed mattresses that are long-lasting, easy to handle and softer than a marshmallow. You’ll never wake up on the wrong side of the bed again.
Who are Birlea Furniture?
SleepSoul Hybrid mattresses are developed by Birlea furniture, a family-run business with over 20 years’ experience. We go the extra mile to ensure our products surpass the expectations of our customers. All SleepSoul mattresses come with a 10-year manufacturer’s warranty and are vacuum-packed and boxed for your convenience.
How do I stock the SleepSoul range?
Interested in selling SleepSoul mattresses? We supply our mattresses to retailers all around the country. Fill in our retailer contact form here to find out more.
Do You Sell To Members Of The Public?
We only supply to furniture retailers and trade customers, if you are interested in our product, please email [email protected] with your postcode and we will help you locate a retailer who stocks our furniture near you.
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